DOE EYED Service Policy

Company Service Policy

The Doe Eyed PVT Ltd strives for excellence and professionalism in providing clients service, both inside and outside the organization, within the limits of available, well-managed resources. Our Mantra is to serving with pride, commitment, and high ethical standards.

Policy Statement

CClients service is our top priority. Doe Eyed treats all clients promptly and respectfully without any regard to age, gender, and sexual orientation, race, ethnicity, disability, and language proficiency, social or economic status or even scale of the project.
Doe Eyed always tries to make every interaction with the public as an opportunity to produce satisfied clients. We make sure that our clients feel that we listen to them and take them seriously.
Doe Eyed believe in quality deliverance due to that we don’t support any kinds of discounts in our services.

Purpose

The purpose of this document is to provide guidelines when dealing with clients to ensure consistency and a high level of clients satisfaction, to encourage clients’ feedback which helps us measure whether Doe Eyed is meeting the client’s needs and expectations. Feedback helps us identify problems that need to be solved.
We believe high-quality clients service depends on clients feedback. While praise is always welcome, constructive criticism is truly helpful in the long run.

Responsibilities of Doe eyed

• Doe Eyed is responsible to ensure that all of our clients have the best experience and each client is provided with the best possible client service.
• It is Doe Eyed responsibility to take proper action according to client complaints & related divisions.
• Doe Eyed is required to provide a proper response to our clients for all queries & questions they come with.
• Doe Eyed’s responsibility is to try that their clients will get the quality work for their required services.

Responsibilities of Clients

• We believe in building long term relationships with our clients.
• To encourage & expect clients to provide feedback to improve our quality work.
• While Doe Eyed tries to provide the best client services, our clients also have the responsibility to make all payments on time for the services we have provided to them. In case of failure to pay by the deadline, for any reason client will be responsible to pay a compulsory penalty of 5% on the given invoice of particular service.
• It’s the client’s liability to pay 18% GST on invoices of services they have taken from us.

Response Standards

Doe Eyed has set some standards to resolve issues to satisfy all our clients.

• When any complaint, question or query comes to us, we take down the necessary information and let the clients know when and from whom he or she can expect a response.
• Then we acknowledge & understand the problem to identify the cause & reach out related department to resolve the issue.
• Then we follow-up with the particular department whom the issue has been referred to make sure the client can get proper response & solution on time.
• We always keep our clients updated by Phone or Email or Postal mail that their complaints, questions or queries have been taken care.
• We practice working on how the problem can be avoided in future.

When possible, complaints, questions and requests for service should be resolved in “real time” on the same day they arrive. However, in many instances, referral and follow-up are necessary in order to fully understand and resolve the issue. In such instances, the customer will be notified and given the date by which they can expect a response.

If There Are Changes In Service Policies

We may update or make changes to our service policy. To reflect changes in our service policy practices such as how we maintain client service, we will post a prominent notice on www.doeeyed.world.

Service Policy Update on July 2019 Version 1.0